Refund policy

Please allow us 10-18 business days to ship your orders, for any urgent orders please call us at 510-825-0640 or email us at rupspt@yahoo.com.

We proudly stand behind the quality of our products and we believe you will be thrilled and satisfied with them too! All of our products go through a quality check process, hence everything that you order is usually final sale and we do not accept any returns or exchange. 

However, we would love for you to be satisfied with your purchase and if for any specific reason you are unsatisfied with the product, then under such certain circumstances, we will try our best to resolve and issue a refund. 

Once an order is placed and you'd like to cancel it, please email us at rupspt@yahoo.com with your order number, within 24 hours of placing the order. We cannot cancel it beyond the 24 hours window.

We do offer free shipping, however customs and duties if any, need to be paid by the customer. 

 For sizes you can select the closest size that matches our size chart, most of our outfits come with 2-3” margin, In case you need to open them a bit. If you need any consultation before placing an order we are always available at 510-825-0640.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rupspt@yahoo.com.